General Terms and Conditions of Use of the Marketplace for Buyers

Introduction

Luxuffy is the premier platform for seamless online transactions, bringing together buyers and sellers in a sophisticated digital marketplace. Luxuffy, referred to as “we” or “us” in this document, operates a state-of-the-art e-commerce platform comprising a website and mobile application (“marketplace”), complemented by cutting-edge IT, logistics, and payment infrastructure. Our platform serves as the ultimate destination for consumers seeking to purchase a wide range of premium products and services within our designated territory, as outlined in Appendix 1.

By engaging with our marketplace, you fully agree to abide by the following general terms and conditions. Should you disagree with any part of these terms, refrain from using our platform.

Registration and Account

To register with Luxuffy, users must be at least 18 years old. By creating an account, you commit to maintaining the confidentiality of your login credentials. Should you become aware of any unauthorized access to your account, notify us immediately. Your account is strictly for personal use, and any third-party involvement is at your own risk. Luxuffy reserves the right to suspend or terminate accounts as deemed necessary.

Terms and Conditions of Sale

Luxuffy serves as a facilitator for transactions between buyers and sellers, though not a direct party to the sales process. Upon a buyer’s confirmation of purchase, a contract between the buyer and seller is initiated. While sellers’ terms govern these transactions, certain provisions outlined here apply universally, including pricing transparency, product quality, and compliance with applicable laws.

Returns and Refunds

Our platform manages returns and refunds in accordance with our policies, subject to the laws of the territory. Refunds may be issued at our discretion, covering product prices, shipping fees, or through alternative methods determined by Luxuffy. We act on behalf of sellers in processing returns and refunds, ensuring adherence to agreed-upon terms.

Payments

Users must adhere to the payment guidelines outlined on Luxuffy’s marketplace for all financial transactions.

Store Credit

Luxuffy may offer store credits under specific terms and conditions, subject to periodic review and potential withdrawal by Luxuffy in cases of suspected fraud.

Promotions

Promotions and competitions administered by Luxuffy or affiliated entities are governed by specific terms and conditions, accessible to users on our website and mobile application.

Rules about Your Content

Users are responsible for the accuracy, legality, and appropriateness of content submitted on Luxuffy’s platform. Content must comply with our guidelines, refraining from any deceptive, offensive, or unlawful material.

Our Rights to Use Your Content

Luxuffy reserves the right to utilize user-generated content across our marketing channels, granted under a non-exclusive license.

Use of Website and Mobile Applications

Users may access and utilize Luxuffy’s platform for personal and business purposes related to selling or purchasing products. Unauthorized modifications or commercial exploitation of platform materials are prohibited.

Copyright and Trademarks

All intellectual property rights associated with Luxuffy’s platform are owned by us or our licensors, with trademarks protected from unauthorized use.

Data Privacy

Luxuffy complies with data protection regulations, as outlined in our Privacy Notice and Cookie Notice. Sellers bear direct responsibility for any misuse of buyer data.

Due Diligence and Audit Rights

We conduct due diligence checks to combat fraud and money laundering, and users agree to cooperate with our verification processes.

Luxuffy’s Role as a Marketplace

Luxuffy serves as a marketplace intermediary, with sellers retaining liability for their products. Buyers seeking resolution for issues arising from purchases should engage directly with the relevant seller, following Luxuffy’s Dispute Resolution Policy.

Limitations and Exclusions of Liability

While Luxuffy strives to maintain platform integrity, we assume no liability for certain events beyond our control or for indirect or consequential damages.

Indemnification

Users agree to indemnify Luxuffy against any losses or liabilities arising from their use of the platform or breach of these terms.

Breaches of These General Terms and Conditions

Luxuffy may take various actions in response to breaches of these terms, including account suspension or legal action.

Entire Agreement

These general terms and conditions, along with Luxuffy’s codes, policies, and guidelines, constitute the entire agreement between users and Luxuffy, superseding any prior agreements.

Hierarchy

In cases of conflict, these terms supersede other Luxuffy policies or agreements.

Variation

Luxuffy reserves the right to revise these terms and conditions, with updates taking effect upon publication.

No Waiver

Failure to enforce any provision of these terms does not constitute a waiver of rights.

Severability

If any provision of these terms is deemed unenforceable, the remaining provisions remain valid.

Assignment

Luxuffy may assign its rights and obligations, while users require prior consent for such actions.

Third-Party Rights

These terms confer no rights upon third parties.

Law and Jurisdiction

These terms are governed by the laws of the territory, with disputes subject to exclusive jurisdiction therein.

Our Company Details and Notices

Users may contact Luxuffy using the provided contact details. Notices from Luxuffy may be delivered electronically, in accordance with applicable laws and regulations.