Luxuffy Returns & Refunds Policy

Luxurious Returns, Lavish Refunds

Welcome to Luxuffy, where every interaction is a celebration of elegance. Our Returns & Refunds Policy is crafted to ensure your satisfaction with every purchase. Explore the opulence of our offerings, knowing that your experience is our utmost priority.

Savouring the Splendor: Registration & Account

At Luxuffy, your journey begins with regal indulgence. Sellers graciously offer returns for most items within 15 days of delivery. We extend this royal courtesy, ensuring your satisfaction with every acquisition. However, please note that returns are not accepted beyond this period, in adherence to our esteemed policy. Your legal rights against the seller remain unaffected, ensuring a harmonious balance of elegance and justice.

Elegant Returns: Reasons & Categories

Indulge in the freedom of choice, as Luxuffy graciously accepts returns for various reasons across our distinguished product categories:

• A Change of Heart: Most product categories welcome returns, except for exclusions listed below for health and hygiene reasons and certain electronics & gadgets.
• The Perfect Fit: Clothing and shoes embrace returns if the size isn’t quite as expected.
• The Integrity of Excellence: Defective items or those that stopped working after reasonable use are honoured across all product categories.
• Preserving Perfection: Broken, defective, or incomplete items, as well as those with damaged packaging, are elegantly accepted.
• The Quest for Authenticity: Suspected counterfeit items across all categories warrant a regal return.
• Exquisite Selections: Items not matching the order or expectations gracefully find their way back to Luxuffy’s care.

A Tapestry of Exquisite Conditions

Return with confidence, knowing that Luxuffy treasures items in their original splendour:

• Unworn & Untouched: Items must remain in pristine condition, with original packaging and seals intact, unless deemed defective after delivery.
• Customized Creations: Regrettably, personalized items cannot be returned unless damaged, defective, or materially different from the order.
• The Art of Preservation: Items damaged after delivery or showing signs of wear may not qualify for return unless deemed defective within the returns period.

Guardians of Dignity: Packaging & Responsibility

Every return is a testament to your discerning taste. Ensure items are packaged with the utmost care:

• The Royal Presentation: Return items in their original glory, with all labels, tags, and packaging intact.
• A Journey of Grace: Safeguard returned items until they reached Luxuffy’s embrace, protecting them from any undue harm.
• A Dance of Discretion: Respect privacy by eliminating any personal data and belongings not associated with the return.

A Symphony of Refunds: Graceful Reimbursement

Should a return be accepted, Luxuffy pledges a swift and graceful refund:

• A Regal Resolution: Refunds are initiated promptly, with the purchase price elegantly returned within the stipulated timeline.
• An Offering of Remorse: For incorrect, defective, or damaged items, delivery fees are reimbursed in full, ensuring every transaction ends on a note of dignity and respect.
• A Treasury of Options: Select your preferred payment method for the receipt of refunds, ensuring your convenience and satisfaction.

A Test of Elegance: Rejected Returns & Forfeiture

In our quest for perfection, every return is meticulously inspected:

• A Judgment of Integrity: Should a return request be declined, no refund shall be issued. Luxuffy offers two redelivery attempts, after which the item awaits your esteemed collection for an additional 30 days.
• A Legacy Unclaimed: Failure to retrieve the item within the stipulated period results in forfeiture, marking the item as Luxuffy’s property to dispose of with the utmost discretion and care.

No Exchange, Only Refinement

Luxuffy does not offer exchanges, as we believe in the pursuit of perfection with every acquisition. Should you desire a different size or colour, we invite you to gracefully return your item and embark on a new journey of elegance.

Embrace Elegance: Further Information

For further guidance and enlightenment, please peruse our esteemed pages:

• How to Create a Return?
• Timelines
• Frequently Asked Questions (FAQs)
• Warranty Policy

A Symphony of Support: Contact Us

Should you seek further elucidation or require our esteemed assistance, please honor us with your correspondence. Contact us, and our dedicated custodians of elegance shall attend to your inquiries with the utmost care and grace.

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